We requested a keepsake package in January after a reported pregnancy, never got one, then again last month, never got one. Just heard it's because there was a shortage of flash drives and it's not clear when ours will go out. Unfortunately we are moving to a more rural area in a few weeks where I'd prefer not to get medical mail.
Called customer service and got a frustrating lack of information about when the package will be shipped and whether or not it can be expedited (which at this point is a cost that California Cryo should bear, not us).
I'd prefer to not have this package floating around US mail service undelivered. Anyone else facing this issue?
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