Pick up from New York Branch

YetiYeti Posts: 12
in Ask California Cryobank
Hello,

Could you please help me with a little more information about a pick up? I got a few vials ordered and shipped to New York for me. I'm planning to pick them up by myself in a couple of weeks and wondering:

1. What number should I call to make an appointment for pick up? And at what time? If it's a New York branch I'm assuming it would make sence to call them directly. But there is a Californian number on the web-site, which is a little confusing, since NY and CA have pretty significant time difference.

2. How many days (hours?) in advance should I place my order for pick up? Am I understanding correctly that NYC branch is only open Mon-Fri?

3. How many days will vials last inside of the tank?

I'll be very appreciate for any help!

Comments

  • cryo-admincryo-admin Posts: 4,547
    Hi Y -

    Excellent questions!

    1) You would call our Client Services phone number: 866-926-9622 Mon-Fri 6am to 6pm PST or Sat 8:30am to 12:30pm PST.

    Our Client Services team is in California and they place the pickup order for you.

    2) Yes, the NY office is only open Monday to Friday. I would recommend placing your order at least 2 business days before you would like to pick it up, especially if you want to do a morning pickup. For example, if you would like to pick up vials at 10am on Monday, be sure to call us before we close on Thursday. (You can schedule a pickup as early as 30 days ahead of time.)

    3) Our tanks are validated for 5 days.

    Regards,

    Nicole
    CCB
  • YetiYeti Posts: 12
    Sounds perfectly clear. Thanks, Nicole!
  • Kitties123Kitties123 Posts: 17

    This information is very helpful! One more question. I understand that the tank is validated for 5 days. If ovulation is late, am I able to come back into the the NY branch to swap out the tank?

  • cryo-admincryo-admin Posts: 4,547

    @Kitties123 It may be possible depending on the availability of staff and tanks. When you pick up your tank just ask at the desk. (There may be an additional fee.)

    Regards,

    Nicole
    California Cryobank

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