switching vials?

tracyc375tracyc375 Posts: 96
in Ask California Cryobank
I had been waiting on donor # 12647 to release. I called many times and was told the release date was the 21st. Im doing an ivf cycle and my retrieval is around the 27th so i got nervous it was cutting it to close and just ordered a different donor. ( like a day ago ) and now 12647 has released early. Is there a fee to switch? or do you not do that at all? This is my 11th time in a row ordering and ive never ran into this problem. So im not sure on how that would work

Comments

  • olearyeolearye Posts: 65
    it is my impression that you have 30 days from the time you purchase your vial(s) to return or switch donors without a fee
  • cryo-admincryo-admin Posts: 4,542
    Hi Tracy -

    Yes, if you purchased the vial(s) on a 30-day hold, you can change your order without a fee as long as the vial(s) have not been placed into storage or shipped out.

    Regards,

    Nicole
    CCB
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