Motility Guarantee?

lyssy_dlyssy_d Posts: 22
in Ask California Cryobank
DO you guarantee motility after thawing? If the sperm is not motile, is there a refund or credit?

Comments

  • cryo-admincryo-admin Posts: 4,542
    Hi Lys -

    Feel free to check out our specimen quality standards: http://cryobank.com/Why-Use-Us/Specimen-Quality-Standards/

    Our vial standards refer to the total motile sperm after thawing. (Non-motile sperm would not be counted in this calculation.) On the rare occasion that a clinic would encounter a sub-standard specimen, we ask that they complete a specimen report form so that we can review it and determine if a credit will be issued.

    Regards,

    Nicole
    CCB
  • SunshineLoverSunshineLover Posts: 25
    Where can we find a specimen report form?
  • cryo-admincryo-admin Posts: 4,542
    Hi Sun -

    When you log into My Account, go to the "Forms" tab and you can download it from there.

    Regards,

    Nicole
    CCB
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