Site is working to take money, but not to provide your service

joandangel2010joandangel2010 Posts: 2
in Ask California Cryobank
We just paid $145 to renew our subscription to Level 2. The site has taken our money, but our subscription level has not been updated. So we cannot use the service we have paid for. Please fix your website before you charge people to use it.

Comments

  • cryo-admincryo-admin Posts: 4,538
    Hi J -

    We're sorry for this inconvenience. It appears that what you experienced is an isolated issue. Our subscription services are working on our website.

    Please call Client Services on Monday with your account information so that we can resolve this issue for you.

    Regards,

    Nicole
    CCB
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