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no response

Edith and PabloEdith and Pablo Posts: 36
in Ask California Cryobank
I emailed cryobank about a very low count on a vial i purcesed in november,i have not gotten any response from anyone.I need to purcese additional vials, but im sure that i should get a refund.so if you can have anyone contact me i would really appreciate it.thank you
I need asap starting my next IVF soon..

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    cryoadmincryoadmin Posts: 103
    Hi Edith-

    I'm not sure where you sent the initial email, but if you would please email mevans@cryobank.com or call our Client Services department at 866-927-9622 (M-F 6a-6p PST) I'm sure we can help you ASAP.

    Regards,

    Scott
    CCB
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    Edith and PabloEdith and Pablo Posts: 36
    thankyou so much.
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    cryoadmincryoadmin Posts: 103
    You are very welcome. We are always glad to help.

    Good luck,

    Scott
    CCB
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