Problem loading donor conversation

rakathrakath Posts: 1
in Ask California Cryobank
I have purchased a level three subscription, and have loaded and listened to some donor conversations. However, when I click on the link for Donor 13199's conversation, the audio file never even starts to download. I still get the message "Loading the content may take a moment. Thank you for your patience." Is there a problem with this audio file in particular, and is there another way to hear it?

Comments

  • cryo-admincryo-admin Posts: 4,538
    Hi Rak -

    Thank you for bringing this to our attention. It looks like there was an issue uploading this file to the website and our web team will fix this shortly.

    In the meantime, feel free to contact me directly and I can send you the file.

    Regards,

    Nicole
    CCB
  • cryo-admincryo-admin Posts: 4,538
    P.S.

    My email is: nicole@cryobank.com

    Regards,

    Nicole
    CCB
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