it takes forever and still cannt download the level 2&3 subscribed info

mtlmom

i have paid the 250$ fee to level 2 & 3 item information of the all donors, but the only more access i get is the childhood photos. everything else in the level 2 & 3 items takes forever to download it. once i let my ipad wait there,1.5 hours later, still nothing downloaded.

i need to chose the donor within a week , annybody elsehas same problem with the website?
thank you.
mtlmom