Meaning of message pop up

HoneynutcheeriosHoneynutcheerios Posts: 1
in Ask California Cryobank

There’s a donor who I favorited that now is out of vials. When I go to his donor page I get the following message. What does this mean?

If you have used specimens from this donor previously, please contact CCB Client Services at 888-796-1765 for information about purchasing additional vials.

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