Shipping Delay
Hopeful Mountain Mama
Posts: 2
Hello, my shipment went out last Saturday 2/20 and was scheduled to arrive on Monday 2/22. According to FedEx, it is still in CA with no estimated delivery date as of today (2/27). My retrieval date is 3/9, I’m really worried that I won’t have sperm of that the sperm I ordered will have thawed by the time it arrives. Is there any way to get more info? Should I consider placing another order? Will fedex and/or CCB replace the specimen if it is thawed or will I have to pay for the additional vial and shipping? Thank you!
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Comments
@Hopeful%20Mountain%20Mama I'm so sorry to hear about your shipment. Unfortunately, FedEx has been experiencing unprecedented delays and a backlog of packages due to the extreme winter weather across the U.S. and at their hub, in addition to logistical issues due to the pandemic. Please call Client Services at 866-927-9622 and they will help you as best as they can.
Regards,
Nicole
California Cryobank