Alert Subscription Error

mpark46mpark46 Posts: 8
in Ask California Cryobank
I'm getting an Alert Subscription error when I go in to change my subscription settings.

It tells me "System Maintenance
A problem has occurred with your request. Please try again or call California Cryobank at 888-322-2932.

If you call please reference issue number 1859150810"

Can anyone help with this? I want to make sure I stay posted on my potential donors.

Thanks!

Comments

  • cryo-admincryo-admin Posts: 4,538
    Sorry for the inconvenience. I have reported the problem to our Web Developer.

    Please send an email directly to me at sbrown@cryobank.com with your contact information so we can get back to you with an answer ASAP.

    Thanks,

    Scott
    CCB
  • msdizzydoloresmsdizzydolores Posts: 26
    I'm getting this message for the past week:

    System Maintenance

    A problem has occurred with your request. Please try again or call California Cryobank at 888-322-2932.

    If you call please reference issue number 2033290923



    Will it be corrected soon?

    Dolores
  • cryo-admincryo-admin Posts: 4,538
    Hi Delores -

    Have you called the number and spoken to our web department as the message suggests?

    Scott
    CCB
  • msdizzydoloresmsdizzydolores Posts: 26
    No. But I can tomorrow. Thank you!!!!!
  • cryo-admincryo-admin Posts: 4,538
    Good luck. You can also always contact our Client Services Department at 866-927-9622 with any ordering questions if necessary.

    Regards,

    Scott
    CCB
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