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Keepsake File

BallerinaGirlBallerinaGirl Posts: 6
in Ask California Cryobank

How long after reporting a pregnancy can I expect to receive my keepsake file? I'd like to include some of this info in my little ones baby book, but I still have not received it.

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    cryo-admincryo-admin Posts: 4,536

    @BallerinaGirl It takes a few weeks to receive your Donor Keepsake. We apologize for the delay. We received many orders over the holiday season and we're still catching up. The Donor Keepsake is a special USB drive that includes your donor's information and each one is individually prepared.

    We appreciate your patience. And big congrats on your pregnancy!

    Regards,

    Nicole
    California Cryobank

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    CBD18CBD18 Posts: 6

    I requested my keepsake 5 weeks ago, and when I contacted Cryobank help desk they replied with 8 weeks. Seems a bit excessive to make a USB and mail it. Here you're saying only a few weeks...

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    MommyianaMommyiana Posts: 56

    I got mine in less than 10 days.

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    cryo-admincryo-admin Posts: 4,536

    Hi All, The Donor Keepsakes are individually created and we had a bit of a backlog for a few months. At this point, you should receive them within a couple weeks of reporting your pregnancy.

    Regards,

    Nicole
    California Cryobank

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