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Hi, @cryo-admin do we receive keepsake package when a pregnancy is reported or when a birth is reported? We haven't received a package yet and I wasn't sure.
Thanks, OA
@OurAdventure, for clients that previously purchased a subscription, we mail out Donor Keepsakes after they report a pregnancy. It typically takes about 3-4 weeks to arrive.
If you'd like to email me, I can check your account for you: nicole@cryobank.com
Regards,
Nicole California Cryobank
@cryo-admin Does the Donor Keepsakes include their pictures?
@Sunny Day Yes, if your donor had photos available they will be included. If you had a Level 2 subscription, the Donor Keepsake will include all available Level 2 items for your donor. If you had a Level 3 subscription, the Donor Keepsake will include all available Level 3 items for you donor. You can see the list of info items for each level here: https://cryobank.com/donor-subscription/options/
Please note that the Donor Keepsake is a USB drive with files of your donor's info items.
Thanks, @cryo-admin I sent you an email!
@OurAdventure Thanks, I got it and will reply!