IMPORTANT NOTICE FROM CCB
cryo-admin
Posts: 4,538
Hi All -
We have recently received a few reports of donors attempting to contact families directly.
In at least one instance, an individual has contacted two families who used different donors claiming to be both donors.
We also have a report of an individual claiming he had spoken to CCB employees and been given the go ahead to contact the family directly.
PLEASE NOTE: No threats or anything bad has come of these contacts. Some may be legitimate or simply harmless pranks. We are investigating all reports we have received.
CCB will NEVER give out information about a recipient family to a donor. CCB will NEVER contact a family on behalf of a donor. Your privacy and safety are our #1 priority.
As always, once a child reaches 18, we will attempt to facilitate contact with a donor at the child's request. This is the only circumstance where contact will occur via CCB.
I know it is tempting to respond to these attempted donor contacts, but it is potentially dangerous to your family if not handled properly.
If you are contacted by someone claiming to be your donor:
• DO NOT reply or share any personal information on you or your child.
• Please contact sbrown@cryobank.com to report the contact. CCB will investigate and let you know the outcome.
• Do not post your primary or work email on public sites where you discuss your family or donor number.
• Please make sure your privacy filters are set on Facebook and any other social networking site so that you are not accessible to strangers.
• Carefully check any friend requests you receive if the person is not familiar to you.
• Please forward this information to your private groups and contacts as well.
Again, there is no need for alarm. We simply want to make sure all donor contact is handled properly and that all parties' privacy and safety are properly maintained.
Thank you,
Scott Brown
CCB
We have recently received a few reports of donors attempting to contact families directly.
In at least one instance, an individual has contacted two families who used different donors claiming to be both donors.
We also have a report of an individual claiming he had spoken to CCB employees and been given the go ahead to contact the family directly.
PLEASE NOTE: No threats or anything bad has come of these contacts. Some may be legitimate or simply harmless pranks. We are investigating all reports we have received.
CCB will NEVER give out information about a recipient family to a donor. CCB will NEVER contact a family on behalf of a donor. Your privacy and safety are our #1 priority.
As always, once a child reaches 18, we will attempt to facilitate contact with a donor at the child's request. This is the only circumstance where contact will occur via CCB.
I know it is tempting to respond to these attempted donor contacts, but it is potentially dangerous to your family if not handled properly.
If you are contacted by someone claiming to be your donor:
• DO NOT reply or share any personal information on you or your child.
• Please contact sbrown@cryobank.com to report the contact. CCB will investigate and let you know the outcome.
• Do not post your primary or work email on public sites where you discuss your family or donor number.
• Please make sure your privacy filters are set on Facebook and any other social networking site so that you are not accessible to strangers.
• Carefully check any friend requests you receive if the person is not familiar to you.
• Please forward this information to your private groups and contacts as well.
Again, there is no need for alarm. We simply want to make sure all donor contact is handled properly and that all parties' privacy and safety are properly maintained.
Thank you,
Scott Brown
CCB
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