subscription renewal

fwardfward Posts: 23
in Ask California Cryobank
My donor information subscription has expired. When I click on the link for renewal or to view subscription options, nothing happens. Is there something wrong with the system?

Comments

  • cryo-admincryo-admin Posts: 4,542
    Hi Fward,

    Thank you for bringing this to our attention. The link to view subscription options on the Donor Information Subscriptions page should be fixed later today.

    Could you please let me know which page you found the "renewal" link on?

    In the meantime, please feel free to call Client Services and they can assist you with purchasing a new subscription.

    Regards,

    Nicole
    CCB
  • fwardfward Posts: 23
    If you go to the donor subscription page and try to renew subscription (no matter what link you click) It does not give the option to renew or buy a subscription. Am I the only person having this problem?
  • cryo-admincryo-admin Posts: 4,542
    Hi Fward -

    Please send me an email and I can help you further.

    nicole@cryobank.com

    Regards,

    Nicole
    CCB
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