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very slow site, very tiring.

SweetySweety Posts: 241
in Ask California Cryobank
why is california cryobank so slow? and then some days, I can't even log on. it says"site is under some kind of update, or re-booting. I'm sorry but it gets really annoying and frustrating. For example, right now, I can't even do a donor search
it stuck, and its not my computer. So there goes a day wasted!

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    metsfan6413metsfan6413 Posts: 74
    I agree i had the same issue with trying to do a donor search, it was saying no information found, when i know there should be info there !
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    cryo-admincryo-admin Posts: 4,536
    Hi All -

    We apologize for any recent issues you have experienced. We appreciate your feedback and share your frustration. We have been experiencing issues with our third-party web services provider and are working hard to remedy the situation. We are doing everything we can to speed up the website and correct other issues we have encountered.

    We believe our recent fixes should improve things significantly. If you continue to have problems, or we can assist you in any way, please don’t hesitate to contact our Client Services Team at 866-927-9622. We are available M-F 6am-6pm PT.

    Please let us know if there is anything we can help you with.

    Regards,

    Nicole
    CCB
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